GDPR COMPLIANCE

         

Data Protection Act Compliance & Privacy Policy

As UK DPA came into effect on 25th May 2018, we want to ensure that you are aware of changes to our privacy policy. We want to assure you that the way we use your personal information has not changed. However, our updated privacy policy will give you a better, and thorough understanding of how we use and protect your data. Your data security is important to us. Felikot LTD is registered in England and Wales, Company Registration No. 12791561. Our head office is at The Urban Building, Suite 114a.2 3-9 Albert Street Slough Berkshire SL1 2BE. You can contact Felikot LTD by phone at +44(0)7359117511 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it..                            

Felikot LTD is the controller of your personal data because we decide how your data is used. You can contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or on telephone: +44(0)7359117511 , Our Data Protection Officer can be contacted by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or on telephone: +44(0)7359117511 .


The type of information we collect from individuals When they visit our website.

We use a third-party service like Google Analytics to collect standard internet log information and details of visitors to our website. The information might include IP addresses and information regarding what pages are accessed. This information is only processed in a way that does not personally identify anyone. We do not make and do not allow Google to make any attempt to find out the identities of those visiting our website. Your credit or debit card number and expiration date are collected when you make payments. Your card information is not held by us. It is collected by our third-party payment processor (PayPal or BACS payment through your bank), which specializes in the secure online capture and processing of credit and debit cards or direct transactions. For example, we collect the following categories of personal data from you:                            

         

Information you provide when you perform a transaction such as your title, name, address, email address, telephone number, location, and payment details;                                    

  • Information that you provide over the telephone or in-person when performing a transaction;
  • Details of transactions you carry out through our site and of the fulfillment of your transactions; 
  • Details of your visits to our site and the resources that you access;
  • Your communication and marketing preferences;
  • Your interests, preferences, feedback, and survey responses;
  • Your correspondence and communications with Felikot LTD;
  • Account or profile information when you connect with us on social media;                            

 Other publicly available personal data, including any which you have shared via a public platform (such as Instagram, Twitter, or Facebook).


 Sharing your Information.                                    

 We may need to share your information in line with the law. For more details about who we must share your information with, if legally required please see below:

  • Doctors, ambulance, other healthcare professionals and providers & suppliers who help deliver our services; 
  • People or organizations we have to share your personal information with as required by law;
  • Your employer, if your employer is paying for the services we are providing; 
  • Those paying for the services we provide to you, including insurers, UK Border, Immigration, Customs;
  • Felikot Ltd website is not for children, Equally, Felikot Ltd will not intentionally collect data that relate to children     

How long we will process your data.

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. At the end of the necessary period, we will either delete your data completely or anonymize your data so that it can be used in a non-identifiable way for statistical analysis and business planning. Transfer of your personal information to countries outside the EU. We do not transfer your personal data to any countries outside the EU.


Your Legal Rights

You have the following rights in relation to your data:

  • The right to ask for a copy of any personal data we hold about you (the right of access)
  • In certain circumstances and where we no longer have any legal reason to retain
  • The right to request, we delete personal data we hold about you; (the right to be forgotten);
  • The right to ask us to update or correct any out-of-date or inaccurate personal data that we hold about you (the right of rectification); 
  • The right to opt-out at any time of any marketing communications that we may send you and to object to us using or holding your personal data if we have no legitimate reason to do so (the right to object); and                    
  • In certain circumstances the right to ask us to restrict how we process your data, meaning we would need to secure and retain the data for your benefit but not use it in any other way (the right to restrict processing).

Contacts for Data Protection                                    

You can exercise the above rights by contacting us using the contact details below. Any questions, comments, complaints, or suggestions in relation to this Privacy Policy, please contact our Data Protection Officer at:                            

Location: Felikot LTD at The Urban Building, Suite 114a.2 3-9 Albert Street Slough Berkshire SL1 2BE

Email: info@felikot.            

Telephone:  +44(0)7359117511                         

You have the right to lodge a complaint with the Information Commissioner Office ( ICO ) if you have a concern or complaint about the way we are handling your Personal Information and we have not been able to put things right. Below are ICO's details:                            

Website: https://ico.org.uk or                                      

Telephone : 0303 123 1113 or 01625 545 745                                      

By writing:                                      

 Information Commissioner Office         

Wycliffe House         

Water Lane

Wilmslow

Cheshire

 SK9 5AF

Nurse Staffing

Our registered Nursing and Health Care staff are given additional annual training and are bound by our high standards and accredited regulations.

HCA Staffing 

Our qualified Health Care staff are given additional annual training and are bound by our high standards and accredited expectations.

Care Assistants

We will help you select from a choice of local, vetted, trained and insured carers. Together, you can agree on the hours, support and pay that suit you both

Mental Health 

We take special care to recruit staff with the correct level of experience, skills aptitude and tact to ensure patient are treated with dignity

Supported Living

We provide supported housing, move-on accommodation, CQC registered services and floating support.

Live-In Care

We offer live-in  support for people with a range of learning and/or physical disabilities or acquired brain injury